Customer Loyalty Specialist, Retention - SMB
Liberty Latin AmericaCore Responsibilities
This role manages daily churn mitigation actions for B2B SMB customers in the Caribbean by understanding behavior, identifying risks, and implementing proactive retention strategies. Responsibilities include resolving customer issues, advocating for customers across departments, and driving end-to-end resolution processes while meeting KPI targets.
Requirements
A minimum of two years' experience in a customer-facing role is mandatory, although a degree or equivalent experience is preferred but not required. Candidates must possess strong problem-solving and analytical skills, excellent communication abilities, and knowledge of churn management and customer experience principles.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site