Customer Success Manager - LATAM (Portuguese-speaking)
DatadogCore Responsibilities
Partner with the sales team to ensure smooth transition and onboarding experience. Proactively build relationships with customers to create mutual trust. Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts. Act as an advisor to customers to ensure they’re leveraging the Datadog solution effectively. Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
Requirements
5-7 years of experience in a customer account facing role. Strong communicator with excellent attention to detail. Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities. Customer-minded, always aiming to provide the most value possible.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid