Director, Support (Bengaluru)
GitLabCore Responsibilities
Design and build the Bengaluru hub's organizational structure, including specialist and management roles, customer and product segmentation, and shift coverage models. Manage hiring and retention in partnership with Talent Acquisition, including role profiles, interview panels, and team culture. Own performance against service-level targets, customer satisfaction, and resolution metrics.
Requirements
Experience managing technical support engineering or a closely related customer-facing technical function. A record of building or significantly scaling a support organization, including organizational design and team culture. Deep knowledge of supporting enterprise software as a service and experience working in a distributed environment.
Key Skills & Technologies
Additional Information
Experience Level
Executive
Job Language
English
Employment Type
Full-time
Work Mode
Remote