Pessoa Coordenadora de Ouvidoria (Banco Central/RDR)

Structure the Ombudsman area of iFood Pago with a strategic vision, reviewing processes, flows, rituals, and governance for long-term strategy. Transform the Ombudsman into a proactive reference within the company, influencing product, customer experience, and operations with consumer feedback. Manage internal teams and outsourced operations, ensuring quality, productivity, and development of involved personnel.

Experience in Ombudsman roles within regulated financial institutions or payment systems is mandatory. Understanding of BACEN's regulatory environment is crucial. Bachelor's degree required, along with FEBRABAN certification or equivalent recognized in the financial market.

Hybrid work model with one day per week in the office located in Osasco-SP. The company promotes diversity and inclusion, aiming to create an environment where individuals can develop and contribute to achieving dreams.