Specialist, Contact Center, Scheduler

Manages a team and monitors its day-to-day operations to ensure customer support meets established standards. Leads process improvement initiatives aimed at enhancing customer service. Responsible for creating, updating, and documenting processes and policies. Conducts coaching and performance discussions to improve team performance.

Experience as a team leader or shift supervisor in a contact center. Proven ability to manage and document processes for projects. Experience in producing procedure documentation and analytics. Strong communication skills and ability to motivate a team.