Agente de Service Desk 1B
SONDACore Responsibilities
The role involves creating and tracking service desk tickets, including incidents, service requests, and information requests, while also managing escalated tickets. Responsibilities also include providing technical support remotely across various communication channels like phone, email, and web portal.
Requirements
Candidates must have graduated or hold a degree in Systems Engineering, Telecommunications, Information Technology, or related fields. A minimum of two years of experience in a Service Desk role, along with strong customer service, adaptability, and flexibility skills, are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site