Agente de Service Desk 1A
SONDACore Responsibilities
The main functions involve creating and tracking service desk tickets for incidents, service requests, and information requests. This role also requires providing remote technical support and managing communication through various channels like phone, email, and web portal.
Requirements
Candidates must have graduated or hold a degree in Systems Engineering, Telecommunications, Information Technology, or related fields. A minimum of 2 years of experience in a Service Desk role, along with strong customer service, adaptability, and flexibility skills, are required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
On-site