Product Support Specialist
ThoropassCore Responsibilities
The specialist will provide enterprise-level assistance to compliance experts and customers by diagnosing and troubleshooting technical issues, escalating when necessary, and ensuring timely and accurate solutions. Key duties involve investigating reported bugs, synthesizing information between teams, managing data transfers, and creating customer-facing documentation and troubleshooting articles.
Requirements
Candidates need over two years of experience, ideally in a product support role, coupled with strong verbal and written communication skills and the ability to maintain composure under stress. Technical competence with web tools, Gsuite, and familiarity with Jira are required, along with a passion for exceptional customer experience.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote