Analista de Sucesso do Cliente Sênior

Manage a portfolio of strategic Enterprise clients as the main point of contact and business consultant. Conduct regular in-person visits to understand business needs and strengthen partnerships. Develop and execute success plans aligned with client objectives, ensuring effective adoption of solutions and identifying opportunities for maximizing ROI.

Experience in technology companies, SaaS, Data, Analytics, Fraud Prevention, Credit, Payment Methods, or complex B2B solutions. Knowledge of CS and Revenue metrics: NRR, GRR, Churn, Health Score, Product Adoption, Time to Value, NPS, CSAT. Intermediate or advanced English proficiency.