Systems Analyst, Customer Operations
TebraCore Responsibilities
Configure, train, and optimize Forethought AI workflows to improve customer self-service and case deflection. Analyze deflection performance and automation outcomes to continuously improve AI effectiveness. Collaborate with cross-functional teams to collect business requirements and transform them into detailed technical solution designs.
Requirements
2-4 years of experience in Customer Success and Support operations. Experience in optimizing customer impacting workflows leveraging Artificial Intelligence (AI). Proven ability to automate workflows and processes within Salesforce and its integrated tools.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid