Analista de Jornada do Cliente e Estratégia de Atendimento Sênior - Campinas/SP

Structure and prioritize the review plan of customer journeys, focusing on data, customer impact, and business relevance. Evolve campaigns and commercial actions to increase account activation and product usage. Monitor indicators and validate the results of implemented solutions. Collaborate with various teams to resolve complex issues and contribute creative solutions for transaction incentive plans.

Experience in customer journey analysis and strategy development. Strong analytical skills with a focus on data-driven decision making. Ability to collaborate across multiple departments including Products, CRM, Technology, and Operations. Familiarity with commercial campaign management and customer engagement strategies.

The position is on-site in Campinas/SP. The company promotes a culture of ownership and encourages employees to act as entrepreneurs. There is a strong emphasis on personal and professional growth within the organization.