Lead, Customer Technology Operation

Monitor product health and performance trends by region, division, and customer, collaborating with stakeholders to address gaps impacting customer satisfaction. Facilitate timely information flow between product teams and customer-facing teams during incidents. Lead tech-to-tech engagements with senior-level customers, building trust through transparency and accountability.

8+ years of experience in Technology Operations or Customer Success. Proven experience monitoring service health and operational performance in large-scale technology environments. Strong understanding of system reliability, incident management, and service lifecycle management.