Core Support Technician

Assist with the implementation and configuration of KnowBe4 products according to customer needs. Investigate, troubleshoot, document, and resolve technical issues while managing the ticketing queue. Communicate directly with customers to gather information and resolve product-related issues. Conduct technical walkthroughs and webinars to improve customer satisfaction.

Minimum 1 year of experience in a technical support position. Familiarity with IT security concepts and practices. Strong technical troubleshooting and analytical skills. Excellent verbal and written communication skills.

Hybrid work mode with 3 days on-site and 1 day work from home. The company values skills and qualifications without discrimination.