What You'll Do
Manage client relationships and act as the main point of contact for service delivery reports and expectations. Coordinate and supervise the performance of Help Desk leaders, on-site support, infrastructure, and networking teams, ensuring compliance with service level agreements (SLA). Evaluate new technological requirements and propose improvements while leading service review meetings with stakeholders.
What We're Looking For
Bachelor's degree in Systems Engineering, Telecommunications, Computer Science, or related fields. Minimum 3 years of experience in technical leadership roles, IT project management, service desk, or service management. Knowledge of NOC, on-site IT support, application management, and service desk/contact center operations. ITIL Foundation certification is required.
What We Offer
We offer flexible working hours to promote a balance between personal and professional life. Opportunities for professional development and continuous skill evolution based on your interests. A collaborative, diverse, and innovative environment that encourages teamwork.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote