Complaints Specialist
Cover GeniusCore Responsibilities
The Complaints Specialist will manage the entire complaints handling process across all business areas, ensuring resolutions are accurate, timely, and compliant with regulations like FCA, ASIC, and EU rules. This role involves collaborating cross-functionally to resolve issues efficiently while identifying trends and providing insights for continuous business improvement.
Requirements
Candidates must possess a solid understanding of global complaint-handling regulations (FCA, ASIC, EU, DOI) and experience managing complaint cases across multiple product lines. A customer-first mindset, comfort with cross-functional navigation, and prior exposure to regulated environments are essential, with knowledge of claims or insurance operations being strongly preferred.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site