Bilingual Quality Analyst (English/Spanish)
LLAMAPIXEL GAMING S.A.C.Core Responsibilities
The role involves elevating the customer experience by monitoring interaction quality across chat and email for the LATAM operation, evaluating conversations in Spanish, and delivering coaching feedback. Key duties include monitoring interactions using scorecards, providing constructive feedback to agents, conducting calibration sessions, and preparing quality performance reports.
Requirements
Candidates must be native Spanish speakers with advanced/fluent English proficiency for global communication, possessing at least two years of Quality Assurance experience in contact centers focusing on chat and email. Strong analytical and documentation skills are required to translate findings into actionable coaching and training inputs, along with experience using QA scorecards and calibration routines.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site