Helpdesk Technician (Advanced English) - Remote / Colombia
TeamWork CorporateCore Responsibilities
The technician will provide first-level technical support for hardware, software, and IT systems issues for US-based clients, while monitoring and managing incoming tickets through the ticketing system. Responsibilities also include ensuring accurate documentation, timely follow-up, and collaborating with on-site consultants to resolve local IT incidents.
Requirements
Candidates must possess at least two years of HelpDesk or IT support experience, preferably in a remote or multi-client setting, along with advanced English communication skills. Strong troubleshooting abilities, a customer service mindset, and proficiency with Windows and macOS are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote