Back Office - Service Dispatch & Case Management Specialist

Receive, validate, process, and track service-related requests and customer cases. Monitor assigned mailboxes for request intake and manage service case documentation. Coordinate operational activities for service execution and ensure compliance with Service Level Agreements (SLAs). Act as the point of contact for operational escalations and prioritize activities based on customer impact and business urgency.

High School Diploma or equivalent required. Minimum 1-2 years of experience in case management, service operations, or customer service operations. Strong understanding of service operations and experience using CRM or case management systems. Proficiency in Microsoft Outlook and Excel, with strong organizational skills.

Competitive compensation packages inclusive of base pay and incentives. Paid training and annual merit increases based on performance. Paid vacation and sick leave, along with exceptional health and life insurance plans.