Analista de Service Centers - Mercado Envíos

Ensure that each package passing through the SVC meets the speed and quality expectations of users, focusing on results. Manage and enhance relationships with Last Mile carriers, defining expected service levels and supporting them to achieve these goals. Analyze KPIs related to quality, efficiency, and service, transforming them into concrete action plans to close gaps and drive continuous improvement.

Experience in logistics or operations with a focus on process quality and efficiency. Proficiency in data analysis and tools such as SQL, ideally Google BigQuery, and dashboard creation in Looker. Curiosity about AI applications in work processes, such as ChatGPT or Gemini.

Be part of a company with an entrepreneurial spirit, where big and long-term thinking is encouraged. Opportunities for personal development in a challenging and growth-oriented environment. A great work atmosphere with everything needed for a positive experience.