Analista de Atendimento Especializado

Manage customer inquiries and support B2B clients throughout the order journey from request to delivery. Collaborate with internal departments to ensure smooth operations and address any issues that arise. Identify opportunities for process improvements and implement digital solutions to enhance customer experience.

Bachelor's degree required. Experience in customer service, preferably in B2B environments or with large accounts. Proficiency in Excel and familiarity with SAP and Salesforce is a plus.

Comprehensive benefits package including health and dental insurance, educational assistance for dependents, and additional leave for maternity and paternity. Opportunities for professional development through a learning platform.