Senior Technical Support Engineer, AI Security

Provide phone, email, and chat-based customer support to our growing customer base. Document case activities and interactions with clear and concise information. Strive to resolve customer issues based on SLAs. Work closely with our research and development teams to determine root cause and possible solutions.

2 or more years of experience in Technical Support, Customer Engineering, Systems Engineering, Security Engineering, or a related technical role. A strong customer orientation, with strong problem-solving and troubleshooting skills. Excellent written and verbal communication skills. Proficiency in Windows, Mac, and Linux.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, time off and wellbeing, insurance and financial security, and work perks and flexibility.