Coordenador de Plataforma de ServiceNow e Observabilidade
AgibankCore Responsibilities
Develop and lead the Platform team focusing on ServiceNow, Observability, and Automation. Position ServiceNow as the central operations platform, integrating it with observability and automation to support corporate processes. Structure and consolidate an integrated operations vision, connecting flows, data, and governance. Evolve the monitoring and observability model towards a customer experience-oriented approach and reduce manual activities through workflow and runbook automation.
Requirements
Solid experience with ServiceNow (ITSM and/or ITOM). Technical knowledge in ServiceNow: ITSM, ITOM, AppEngine (workflows and process orchestration). Bachelor's degree in IT or related fields.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site