What You'll Do
Lead the SFA NA and LATAM program as Operations Lead. Manage and mentor a team of application support analysts, providing advanced technical support for complex application issues. Review service reports in accordance with SLA agreements and drive standard support processes to enhance service quality. Plan and monitor the transition of applications from Hypercare to Production Support.
What We're Looking For
Bachelor’s degree in Computer Science, Information Technology or a related field. Minimum 7-9 years of experience in application support or a related technical support role. Experience leading a team with technologies like Tibco, Mulesoft, Microservices, KAFKA, ETL. Familiarity with IT service management tools and frameworks, such as ITIL.
What We Offer
Opportunities for learning and development through various programs. Flexible working hours and a program that allows for work-life balance. Recognition programs for achievements and financial wellness programs.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
Remote