Senior Supervisor, Technical Support - Mexicali
IntuitiveCore Responsibilities
Lead and develop Technical Support employees through coaching, feedback, and performance management. Monitor operational performance across assigned shifts, teams, or workstreams against quality, accuracy, productivity, and service-level expectations. Ensure adherence to support processes, escalation guidelines, and documentation standards.
Requirements
3-5 years of experience as an Individual contributor in a Technical Support or Field Service role preferred. 1 year of prior experience leading teams in a regulated technical support, call center, or service operations environment preferred. 2-year degree required, or equivalent combination of education and experience in leading technical support, service operations, healthcare technology, biomedical engineering, or a regulated support.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site