Salesforce Analyst

Manage first-level support in Salesforce (Sales Cloud) for users across 15 countries, ensuring prompt resolution of requests and adherence to service agreements. Design and optimize reports and dashboards to facilitate tracking of operational and commercial goals across various business units. Train company teams on efficient use of tools and workflows, promoting continuous adoption of the platform.

Advanced students or graduates in Systems, Business Administration, Industrial Engineering, or related fields. At least 1 year of prior experience as an analyst or advanced user providing functional support in Salesforce. Proficient in Sales Cloud with the ability to structure queries, views, and specialized dashboards. Advanced Excel skills for data analysis and database cleansing. Intermediate English level, particularly in written communication.