Vivo (Telefônica Brasil)

Assistente Técnico

Vivo (Telefônica Brasil)

What You'll Do

Handle and direct customer complaints throughout the company's process. Monitor and track service level agreements (SLAs) for field activities. Communicate with clients for service evaluation and validation. Coordinate scheduling and follow-up for specialized labor for specific services.

What We're Looking For

High school diploma required. Intermediate knowledge of Office Suite and Windows.

What We Offer

The company offers flexible benefits through a digital platform, including health insurance, a corporate smartphone, unlimited voice and data plan, and a bonus or annual profit-sharing. Employees can work remotely up to two times a week and enjoy flexible hours.

Additional Information

Experience Level

Junior

Job Language

Portuguese

Employment Type

Full-time

Work Mode

Hybrid