Technical Support Engineer II, Amazon Shipping
AmazonWhat You'll Do
Own the API integration support experience end to end across the United States and Europe. Define and execute support operations for the team, including intake and triage, severity and SLA definitions, escalation paths, and quality measures. Lead resolution of critical and ambiguous issues, breaking large problems into parts for parallel work by engineers.
What We're Looking For
Bachelor's degree in computer science or equivalent. 5+ years of technical support experience and 3+ years of CI/CD experience. 8+ years of experience leading support for an API or B2B integration product. Experience using SQL, scripting or analytics tools to identify trends.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site