Technical Support Engineer I, Integrations, External System Integrations, Amazon Shipping

Investigate and resolve support cases covering API errors, failed label creation, authentication problems, and tracking data issues. Analyze request and response payloads, HTTP status codes, and service logs to determine the source of issues. Reproduce reported issues in sandbox environments and escalate critical issues promptly.

1+ years of software development or technical support experience. Bachelor's degree in computer science or equivalent. Experience working with REST API based services, databases, and SQL. Strong English-language communication skills, both written and verbal.