Technical Support Engineer I, Integrations, Amazon Shipping
AmazonWhat You'll Do
Investigate and resolve support cases covering API errors, failed label creation, authentication problems, and tracking data issues. Analyze request and response payloads, HTTP status codes, and service logs to determine the source of issues. Reproduce reported issues in sandbox environments and escalate critical issues promptly.
What We're Looking For
1+ years of software development or 3+ years of technical support experience. Experience troubleshooting technical systems and working with REST API based services. Bachelor's degree in computer science or equivalent.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
On-site