Customer Happiness Associate - Exclusive for People with Disabilities - PWD (Analista de Experiência do Cliente - Exclusiva para PCD) – São Paulo (Hybrid)
ClaraCore Responsibilities
Handling and resolving escalated customer inquiries via email, chat, and phone. Investigating problems thoroughly and documenting findings clearly. Proactively reaching out to customers to provide solutions and support. Identifying and proposing improvements to processes based on customer feedback.
Requirements
2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment. Updated medical report confirming disability status. Experience using customer support systems like Zendesk and CRM tools like Hubspot.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid