What You'll Do
Provide multichannel support (phone, chat, email) to insured clients, addressing their inquiries and requests. Verify policy status, benefits, and validity to ensure accurate service. Identify emergencies and offer immediate assistance, prioritizing client safety. Coordinate medical assistance, follow up, and monitor response times.
What We're Looking For
Minimum 6 months of experience in customer service, preferably in healthcare. Technical training or incomplete/completed degree in Nursing or certification as a Medical Emergency Technician (TUM). Skills in multichannel support, digital platform management, and case management.
What We Offer
At AXA Partners, we value our employees and regularly review our compensation and benefits plans. You can expect to receive grocery vouchers, a savings fund, life insurance, and major medical expenses insurance.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site