Gestor WorkForce Management
FIFCOCore Responsibilities
The role ensures the correct functioning of the Genesys Cloud platform and CRM by providing operational support for incidents and analyzing key metrics to boost productivity and efficiency. This includes managing call system administration, tracking WFM KPIs, building operational reports, and coordinating with support vendors for timely solutions.
Requirements
Candidates must hold a University Degree in Business Administration or a related field and possess 2 years of experience in similar roles. Essential requirements include advanced proficiency in Office for data analysis and intermediate English skills, along with specific experience administering the Genesys Cloud platform.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
Hybrid