What You'll Do
Establish and consistently meet client program service goals in performance and quality. Manage call lists, analyze data, and implement program changes to achieve client goals. Lead and develop a high-performance team by coaching and mentoring staff, and evaluate performance through appraisals.
What We're Looking For
College degree or equivalent experience. 3+ years of supervisory/management experience, preferably in BPO. Strong knowledge of customer contact center operations and proficiency in MS Word and Excel.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
On-site