What You'll Do
Monitor the operational management of the provider ensuring compliance with operational KPIs. Follow up on the attention and resolution of cases presented on social media, collaborating with internal bank areas. Identify improvement opportunities to enhance efficiency and customer satisfaction.
What We're Looking For
Experience in operational management or customer service roles. Familiarity with KPIs and performance metrics. Ability to work collaboratively with various teams and stakeholders.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site