Analista Pleno de Planning - Customer Experience
Mercado LibreCore Responsibilities
The role involves ensuring the correct sizing of the Customer Service operation through effective resource allocation and generating insights for cost efficiencies. Additionally, it includes conducting quantitative and qualitative analyses to diagnose current situations and proposing new solutions for continuous improvement.
Requirements
Candidates should have knowledge of SQL and Tableau, along with experience in data manipulation and analysis. Familiarity with AI automation models is considered a plus.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
On-site