What You'll Do
Create and maintain accurate schedules for front and back-office teams. Collaborate with Lead Schedulers and Contact Centre Management to coordinate activities ensuring service levels are maintained. Review and optimize schedules across teams and suggest solutions to enhance resource productivity.
What We're Looking For
Experience in contact centre planning methods and using WFM tools, preferably Nice IEX. Strong decision-making skills and confident communication abilities. Highly organized with the ability to manage time and meet deadlines.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote