(native Spanish) Technical Support Consultant (LATAM, remote)
SupportYourAppCore Responsibilities
The role involves delivering outstanding customer support via chats, emails, and tickets, while managing troubleshooting processes, handling escalations, and maintaining backlogs. Responsibilities also include building strong customer relationships and meeting KPIs by maintaining a deep understanding of client solutions.
Requirements
Successful candidates must possess native Spanish and excellent English skills (C1 minimum for both), along with prior Technical Support experience. Essential technical requirements include proficiency in Windows, Linux, and MacOS, the ability to troubleshoot software and analyze log files, and knowledge of APIs and Webhooks for connection issues.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Remote