Senior Telesales Coordinator
Plata CardCore Responsibilities
Develop and enable supervisors by providing structured coaching and continuous follow-up to ensure effective team management and achievement of operational objectives. Monitor supervisor performance by analyzing KPIs and identifying deviations to implement corrective actions. Define and implement operational strategies, evaluating results and prioritizing initiatives to improve team performance and meet established KPIs.
Requirements
Minimum of 4-5 years of experience in call center operations, telesales, or similar environments. At least 4 years of experience leading operational teams, including remote management. Experience in managing operational and commercial KPIs, as well as developing and implementing operational strategies.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site