Customer Success Manager - North America / Gestionnaire de la réussite client – Amérique du Nord

Serve as the primary point of contact for customers in assigned accounts, building and maintaining strong relationships. Oversee the onboarding process for new clients, ensuring timely product adoption. Monitor client usage and conduct regular check-ins to address adoption challenges. Develop strategies for high retention rates and manage the contract renewal process.

Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success or account management, preferably in digital marketing. Proficient understanding of digital marketing services and strong problem-solving skills. Experience with CRM tools such as Salesforce or Gainsight.

International and fast-paced environment with opportunities for professional growth. Flexible working environment with unlimited paid time off and enhanced family leave. Access to leading AI tools and a supportive workplace culture.