Supv Team

Coaching agents to yield optimal performance and tracking personnel and payroll issues. Conducting performance appraisals and maintaining documentation on direct reports. Reviewing productivity statistics daily and providing constructive feedback. Ensuring training needs of subordinates are met and resolving escalated customer issues.

Advanced user-level knowledge of computer technology and operating systems. Strong communication skills and ability to work under pressure. Proven ability to analyze and improve work processes. Proficiency with Microsoft Word and Excel.