Core Responsibilities
Extract and structure communications from agents across different operational teams. Distribute these communications to quality reviewers. Build analytics and reporting based on quality assessment results. Identify patterns, bottlenecks, and improvement opportunities in operational performance.
Requirements
Strong SQL skills. Solid Python skills. Experience working with data pipelines, reporting, and process automation. Ability to translate business needs into scalable analytical solutions.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote