Technical Support Engineer I - Mexico

Become an expert on Samsara’s product portfolio of IoT solutions. Use technical knowledge to troubleshoot and resolve customer issues with medium to high complexity. Respond to customers and resolve inquiries in a timely manner while meeting SLA goals. Author and maintain customer-facing knowledge base articles to improve self-serviceability.

B.S. in Computer Science, Engineering, or other technical fields. 1-3 years of experience in support, engineering, or other technical roles. Bilingual proficiency in English and Spanish is a must. Experience with troubleshooting and supporting hardware & software products.

Competitive salary in USD paid via wire transfer. Fully remote position with flexible working hours. Includes private health insurance, annual learning budget, and 20 days of PTO.