What You'll Do
Oversee day-to-day service desk operations, ensuring timely and effective resolution of inquiries across multiple channels. Drive continuous improvement initiatives by identifying patterns and implementing proactive solutions. Lead efforts to optimize the knowledge base, leveraging AI and analytics to identify gaps and opportunities for self-service.
What We're Looking For
1+ year experience in shared services or finance operations; exposure to Accounts Payable or Accounts Receivable preferred. Strong analytical skills with experience using AI tools. Proficiency in Oracle Financials and MS Office Suite.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
English
Employment Type
Full-time
Work Mode
On-site