Assistente de Experiência do Cliente Jr

Provide direct customer support via phone, email, chat, and digital platforms to ensure a positive experience. Monitor vehicle maintenance journeys and perform real-time follow-ups. Record and update information in CRM systems like Salesforce and assist in analyzing customer feedback and satisfaction indicators.

Proficiency in CRM tools and customer service platforms such as Zendesk and Salesforce. Knowledge of Office/Google Workspace, especially Excel and Sheets for tracking indicators. Familiarity with experience indicators like NPS and strong written communication skills.

The company offers a hybrid work model with flexible working hours. Employees receive medical and dental assistance, profit-sharing, and various wellness programs, including mental health support and preventive health evaluations.