Experience Marketplace SSr Analyst

Be responsible for the experience provided to MercadoLibre buyers when they contact customer service, acting as a reference for Loyalty-related processes. Conduct data analysis to identify improvement opportunities and lead initiatives that enhance customer satisfaction while reducing friction points. Coordinate and lead problem-solving forums with various teams, such as Product, Business, and Customer Service, to implement identified improvements.

Bachelor's degree in Engineering, Business Administration, Accounting, or related fields. Advanced proficiency in Office tools (Excel, PowerPoint). Experience with databases such as SQL or BigQuery. Proven experience in analyzing metrics and indicators of satisfaction and/or quality.

Be part of a company with an entrepreneurial spirit that values long-term thinking. Take charge of your development in an environment filled with opportunities, learning, growth, and challenging projects. Enjoy a great work atmosphere with everything you need for a fantastic experience.