Supervisor(a) de Operações - Temporário

Supervise and guide the customer service team, ensuring adherence to guidelines and procedures. Identify training needs and organize capacity-building sessions for the team. Analyze team performance metrics and prepare periodic reports for management.

Consistent experience in leading customer service teams, particularly in high-volume scenarios. Strong crisis management and conflict mediation skills. Solid emotional intelligence and motivational leadership capabilities.

The company offers a meal allowance, health and dental insurance, transportation assistance for on-site and hybrid roles, extended maternity and paternity leave, childcare assistance, and partnerships for educational incentives.