Complaints & Ombudsman Team Lead

Lead, mentor, and develop a local team of Complaints Officers. Oversee training and ensure team knowledge is up-to-date with regulatory requirements. Drive operational improvements to enhance team performance and customer experience. Proactively identify risks, trends, and potential issues, developing strategies to mitigate them.

Advanced level in written and verbal English communication. Proven experience in Leadership and team management (at least 12 months) in Fintech/Banking and complaints. Demonstrated ability to coach and lead team members to achieve high performance. Effective stakeholder management and communication skills.

This is a hybrid position located in Sao Paulo, Brazil. You must be able to commute to the office or be open to relocation. You’re eligible to work in Brazil, we cannot sponsor Visas for this role.