Analista de Servicio al Cliente
CobreCore Responsibilities
Ensure high-quality service experience for financial consumers by addressing their requests and complaints through authorized channels. Manage and respond formally to cases notified to the Superintendencia Financiera de Colombia and the Defensoría del Consumidor Financiero. Validate the effective closure of each case and report recurring issues in processes that generate complaints.
Requirements
Bachelor's degree in administrative, financial, legal, accounting, or related fields. Minimum 1 year of experience in customer service within the financial sector or companies regulated by the Superintendencia Financiera de Colombia, with demonstrable handling of complaints and regulatory bodies. Knowledge of Law 1328 of 2009 and related regulations.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
On-site