Service Desk Level 1 Analyst (Mexico)

Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. Log all interactions in the ticketing system and escalate when needed. Ensure timely and accurate resolution of issues while delivering exceptional customer service.

High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred. 1–2 years in a technical support role, preferably in a service desk environment. Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals.

Remote position with a schedule of 1st Shift (8a-5p CST); Monday through Friday. Pay rate is 14,000 MXN.