Customer Support Specialist
8amCore Responsibilities
The Customer Support Specialist will be responsible for answering inbound customer support calls, providing product troubleshooting, and responding to inquiries via email, phone, and the support ticketing system. Key duties include ensuring consistent service, staying knowledgeable about new products, documenting issues, investigating customer-reported problems, and educating customers on product usage.
Requirements
Candidates must possess a Bachelor's degree and a minimum of two years of experience in a customer support role, demonstrating excellent written and verbal communication skills. Required competencies include strong time management, professionalism, the ability to work well in a team, and demonstrated experience leveraging AI tools to enhance workflows.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote